Hehe.wine Privacy Policy — Your data is completely safe

Hehe.wine collects certain information to provide you with the best online gaming and betting experience. We only collect what is strictly necessary — nothing more. Below is a detailed breakdown of what data is collected and when.

Information collected at registration

• Full name and date of birth (for age verification)
• Mobile number and email address (for contact purposes)
• Residential address (for KYC verification)
• Preferred payment method (bKash, Nagad, Rocket)
• Login credentials (username and encrypted password)

Information collected automatically during use

• IP address and device type
• Browser type and operating system
• Time spent on the site and which pages were visited
• Gaming history and betting patterns
• Deposit and withdrawal history

Information collected for identity verification (KYC)

• Scanned copy of national ID or passport
• Proof of address documents (utility bill, bank statement, etc.)
• Selfie or live photo (where applicable)

Hehe.wine uses your information only for specific purposes. We never use your data for unrelated activities without your permission. Each purpose is clearly outlined below.

Under our privacy policy, we analyze your betting history to promote responsible gaming. If any unusual pattern is detected, our team may reach out to you. This is done solely for your protection.

All your data at hehe.wine is stored with state-of-the-art security measures. Our data centers operate to the highest industry standards. The following measures are in place to protect your information.

• 256-bit AES Encryption — All stored data remains encrypted at all times
• TLS 1.3 protocol — Ensures maximum security for all data transmissions
• Firewall Protection — Unauthorized access is completely blocked
• Two-factor authentication (2FA) — an extra layer of security for your account
• Regular Security Audits — Tested and verified by a third party
• Automated Backups — Near-zero risk of data loss

Data Retention

Data is retained for a specified period during and after account closure, as required by law. Financial transaction records are generally kept for up to 5 years. KYC documents are retained for at least 3 years after account closure. Once these periods expire, all data is permanently deleted.

Hehe.wine never sells your personal data. However, in certain circumstances, limited information may need to be shared with trusted partners. Each case — including who it's shared with and why — is clearly explained below.

When information may be shared

• Payment processor: Necessary information is shared with bKash, Nagad, or Rocket to process deposits and withdrawals
• Game Provider: When playing third-party games, the relevant provider may receive minimal information
• Law enforcement: Information may be disclosed under court order or legal obligation
• Security Services: Encrypted data may be shared with specialized security software for fraud detection

Every third-party partner is contractually bound to uphold hehe.wine's privacy standards. None of them may use your information for their own commercial purposes. We regularly audit the security practices of our partners.

Hehe.wine uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser that allow the site to recognize you and remember your preferences.

Types of cookies we use

• Essential cookies: For login sessions and security — these cannot be disabled
• Functional cookies: To remember your language preference and site settings
• Analytics Cookies: To collect site usage statistics (no personally identifiable information)
• Security Cookie: To detect fraud and prevent unauthorized access

You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of the site.

As a hehe.wine member, you have several important rights over your personal information. We respect these rights and respond to requests as promptly as possible.

To exercise these rights support@hehe.wineemail us at or Help Center Contact us via live chat. We typically respond within 30 business days.

Hehe.wine is strictly prohibited for users under 18. A key priority of our privacy policy is to avoid collecting data from minors and to prevent their access to the platform.

• Age verification is mandatory at registration
• Additional KYC verification is carried out in suspicious cases
• Any minor's data collected inadvertently is deleted immediately
• Parents can report any account opened in their child's name

Hehe.wine reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you via your registered email or mobile number. Minor updates will be reflected directly on this page.

• At least 14 days' notice will be given before any major changes
• Continued use of the site after the updated policy takes effect will be considered your acceptance of the changes
• The date of the latest update will always be displayed at the top of this page
• To request a previous version Help Center You may submit a request

For any questions, requests, or complaints regarding our privacy policy, please reach out to our dedicated privacy team. We are always here to help.

• Email: support@hehe.wine
• Live chat: chat icon at the bottom-right corner of the site
• Help Center: help-center Page
• FAQ: FAQs View Page

We typically respond to privacy-related requests within 24–72 hours. For urgent matters, live chat is the fastest option.